Exchange Policy

We stand behind every mattress we sell. If your new mattress isn't the right fit, our 120-day policy gives you time — and options.

 

120-Night Better Sleep Guarantee

 

Your body needs time to adjust to a new mattress—just like breaking in new shoes. We want you to love your sleep, so here’s how our policy works. 

 

Step 1: Give It A Mandatory 60 Nights 

It’s normal for a new mattress to feel different at first. Your body and the mattress both need time to adapt, so we require you to sleep on it for at least 60 nights before deciding. 

 

Step 2: Not in Love? Let’s Exchange It 

If after 60 nights you’re still not completely comfortable, you can make one exchange within 120 days of your delivery date. 

  • Only ONE exchange per original purchase. Once an exchange is completed, it is considered final and does not restart or extend the trial period.
  • Exchange must be for a mattress of equal or greater value
  • No returns—only exchanges 

 

Exchange Fees & Brand Exceptions   
  • Most exchanges have a 10% restocking fee based on the mattress price.
  • There is no 10% fee for Avocado, Leesa, Helix, Bear, Puffy, Tuft & Needle, Casper, DreamCloud, Birch, Nectar, Brooklyn Bedding, GhostBed, Nest & Wild
  • Avocado exchanges have a $99 exchange fee.
  • Delivery and pickup for an exchange is $99.99 in the Denver Metro area, within 40 miles of our warehouse (additional charges for outlying areas).
  • Your sleep trial will be 120 nights OR the manufacturer’s trial period—whichever is longer.  

 

Mattress Condition Requirements 

To keep all exchanges fair, mattresses must be in clean, like-new condition. We cannot accept mattresses with: 

  • Stains, spills, or soiling
  • Tears, rips, or damage
  • Smoke, strong odors, or heavy fragrances
  • Pet hair or evidence of pets
  • Signs of pests (bed bugs, fleas, etc.)
  • Missing or removed law tag 

Our delivery team will inspect the mattress before completing the exchange. If it doesn’t meet these requirements, the exchange will not be processed. 

 

Additional Details 
  • The 120-Day Better Sleep Guarantee does not apply to clearance items, floor models, pillows, protectors, sheets, adjustable bases, furniture, or accessories.
  • Special-order sizes (California King, Split Cal King, Twin XL, crib, etc.) are normally final sale, but exchanges ARE allowed for Avocado, Leesa, Helix, Bear, Puffy, Tuft & Needle, Casper, DreamCloud, Birch, Brooklyn Bedding, GhostBed, Nest & Wild, and Nectar.
  • Warranty replacement products do not qualify for The Better Mattress’ 120 Night Better Sleep Guarantee. Warranty claims are subject to any applicable delivery charges for delivery services rendered. 

 

Our Promise to You  

We pride ourselves on providing personal, attentive service and ensuring every customer is happy with their experience. This policy gives you peace of mind while protecting the quality and cleanliness of the products we deliver. As a small, locally-owned business, we proudly stand behind these policies to ensure fairness for all. In rare cases, we may choose—at our sole discretion—to go above and beyond to provide exceptional care.