Returns & Exchanges

We stand behind every mattress we sell. If your new mattress isn't the right fit, our 120-day policy gives you time — and options.

The 120-Day Policy

Every mattress purchased from The Better Mattress is covered for 120 days from the date of delivery or pickup. Within that window, you may:

  • Exchange your mattress for a different model — one exchange per purchase, subject to a 10% exchange fee based on the original purchase price, or
  • Return your mattress for a refund, subject to a 20% return fee based on the original purchase price.

Any price difference between your original mattress and an exchanged model will be charged or credited accordingly. Delivery fees for the replacement mattress may apply.

Give It Time First

New mattresses take adjustment — both for the mattress and for you. Most sleepers need at least 30 nights for their body to adapt to a new sleep surface, and many mattresses soften slightly as they break in. Before requesting an exchange or return, we strongly encourage you to sleep on your mattress for a full month. Most customers who feel unsure in week one are sleeping great by week four.

Condition Requirements

To be eligible for exchange or return, your mattress must be:

  • Free of stains, soiling, and damage. We strongly recommend using a mattress protector from day one.
  • Intact, with all law tags attached.

Mattresses that are stained, soiled, damaged, or missing law tags cannot be exchanged or returned — no exceptions, per health and safety regulations.

Items Not Eligible for Return or Exchange

The following items are final sale:

  • Pillows
  • Sheets and bedding
  • Mattress protectors
  • Clearance items and floor models
  • Adjustable bed bases

How to Start an Exchange or Return

Call us at (303) 484-8923, email info@thebettermattress.com, or visit the store where you purchased. Have your order number or receipt handy. Our team will walk you through the process and schedule pickup or exchange delivery where applicable.

Damaged or Defective Items

If your mattress arrives damaged or you believe it has a manufacturing defect, contact us right away. Defects are handled through the manufacturer's warranty at no cost to you, and we'll advocate on your behalf with the brand. Warranty claims are separate from the 120-day policy and do not incur exchange or return fees.

Policy applies to purchases made on or after the launch of this website. The Better Mattress reserves the right to update this policy; the policy in effect at the time of your purchase applies to your order.