Frequently Asked Questions
Have a question we didn't answer here? Call us at (303) 484-8923 or email info@thebettermattress.com — a real person from a real Denver store will get back to you.
Shopping & Selection
Do I need an appointment to visit a store?
No appointment needed. Walk into any of our five Denver-area locations whenever we're open, and take as much time as you'd like. Our showrooms are designed to be simple and pressure-free.
What brands do you carry?
We carry a curated selection of trusted brands including Avocado, Helix, Puffy, Casper, Prana, GhostBed, Tuft & Needle, King Koil, Leesa, and Brooklyn Bedding. Every mattress we sell is chosen against benchmarks for comfort, support, and durability.
How do I know which firmness is right for me?
Firmness is personal — it depends on your body type, sleep position, and preferences. The best way to know is to lie down on a few options in-store for at least 10–15 minutes each. Our team can narrow the field quickly based on how you sleep.
How often should I replace my mattress?
Most mattresses last 7–10 years, depending on materials and use. If you're waking up sore, sleeping better in hotels than at home, or can see visible sagging, it's probably time.
Pricing & Financing
Do you price match?
We work hard to deliver a better value on every mattress we sell. If you find a lower advertised price on an identical in-stock item, talk to us — we want to earn your business.
Do you offer financing?
Yes. Online purchases can be financed through Shop Pay Installments at checkout, letting you split your purchase into flexible payments. See our [Financing](/pages/financing) page for details.
Delivery & Pickup
Do you deliver?
No appointment needed. Walk into any of our five Denver-area locations whenever we're open, and take as much time as you'd like. Our showrooms are designed to be simple and pressure-free.
Can you haul away my old mattress?
Yes. Our $99 in-home delivery option includes full setup of your new mattress and haul-away of your old one. Available in Colorado.
Can I pick up my order in store?
Absolutely. In-store pickup is available at all locations — just select it at checkout or ask your salesperson.
How long will delivery take?
Most orders arrive within two weeks, and often sooner. Bed-in-a-box orders ship directly and typically arrive faster than scheduled in-home deliveries.
Returns & Exchanges
What is your return and exchange policy?
Every mattress purchase is covered by our 120-day policy. Within 120 days, you can exchange your mattress once (10% exchange fee) or return it (20% return fee). The mattress must be free of stains with all law tags intact. Some items are excluded — see our Returns & Exchanges page for full details.
Why should I give a new mattress time before exchanging it?
Your body typically needs a few weeks to adjust to a new sleep surface, and many mattresses need time to fully break in. We recommend sleeping on your new mattress for at least 30 nights before deciding — most people who feel unsure at first end up loving it by week four.
Are any products final sale?
Yes. Pillows, sheets, mattress protectors, clearance and floor-model items, and adjustable bases are final sale and not eligible for return or exchange.
Our Company
Are you locally owned?
Yes — The Better Mattress is locally owned and locally loved. We were founded in Denver in 2020 by Randy and Linda Davis and have grown to five Front Range locations.
How are your salespeople paid?
Our sales team earns a base salary plus commission. We're upfront about that because we believe great service and honest guidance go hand in hand — our team is trained to find you the right mattress, not the most expensive one, and our 120-day policy keeps us accountable.
Where are your stores?
We have five locations across the Denver metro: University Hills (Denver), Denver North (Broadway), Lone Tree, Arvada Ridge (Wheat Ridge), and Bowles Crossing (Littleton). Find addresses and hours on our Contact page.