Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at 720-583-6294 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Q: Why is my bed so high?

A: Today’s mattress sets are thicker due to the use of higher quality materials inside to provide a better night’s sleep. If you prefer your bed at a lower height, ask about a Low Profile Foundation and/or a Low Profile Frame. Tip- Get the dimension or height of your mattress set before you leave the showroom.

Q: Why do I need a center support for my Queen-size bed?

A: Due to the extra width of Queen and King Beds, the center must be supported in order to prevent gravity from causing sagging and permanent damage to the set.

Q: Why does my new mattress have a strange smell?

A: Sometimes a mattress may have a “newness” odor because the new materials have been sealed in plastic immediately after production by the factory. This “new mattress smell” is not harmful and will generally dissipate within 7-10 days. Open ventilation in the room will help speed the process.

Q: Why do I need a mattress protector?

A: You need to protect your investment. Your body perspires and sheds dead skin every night. A mattress protector will inhibit much of this from becoming embedded in your new mattress. A good mattress protector will help to protect your mattress from stains, which will void the manufacturer’s warranty.

Q: Why doesn’t my mattress feel exactly like the one in the showroom?

A: Like most new products, your mattress will go through a transitional period. New foams tend to be stiffer and will become pliable with use, just as the ones in the showroom have done. Also, a new mattress may have more lofting to compensate for anticipated settling over time.

Q: Why do I need to rotate my mattress?

A: All mattresses are designed to conform to your body to provide optimal support and comfort. New mattresses are designed with extra loft in order to compensate for the settling and to maintain its comfort. You need to rotate your new mattress (approx every 90 days) in order to avoid exact contours of your body on the surface, since most people generally sleep in the same position each night.

Q: Why, after only a few weeks, is there a hump in the middle of my King-size bed?

A: It is common for most people to sleep only on certain areas of their bed. Since mattress materials are designed to conform to your body, if you sleep on the sides and not in the middle, you may see a rise in the center. Changing your sleeping positions for the first two months to ensure use of the center will cause a uniform settling, and you will not see a noticeable difference across the surface of your mattress. Rotating your king-size mattress only ¼ turn instead of a full ½ turn for the first six months may be helpful as well.

Q: Why do I still have back pain or soreness with my new bed?

A: Often people require an adjustment period when changing their sleep sets while their bodies get accustomed to the new support. Think of it like this. If you are used to slouching while you sit or stand and then try to straighten up, it takes a while for your muscles to adjust to this proper positioning before it feels comfortable. The same is true of your back while you sleep. Your body will adjust to the new, proper positioning after a short period of time.

Q: Why do I need to purchase a new pillow with my new mattress?

A: Your neck is an integral part of your spine. It is just as important to have your neck properly supported and aligned as it is for your back. Your new mattress will give you proper support for your back, just as your new pillow will properly support your neck. This will ensure that your total spine stays properly aligned, giving you the most comfortable night’s sleep possible.

Q: What are the proper steps to take if I have a warranty problem?

1. Warranties are for the mattress only, not for the set.
2. Please make sure you read all of your vendor’s paperwork concerning warranties.
3. If your purchase is not a Tempurpedic brand, please notify your original store about your warranty concern; they will provide you the proper paperwork. (Email is an option)
4. Allow 7-10 days for a representative to respond to your concerns.
5. No warranty replacement will occur if the mattress is soiled or damaged.
6. All adjustable base warranties are done through the manufacture.
7. There is an $89.00 re-delivery fee for all warranty replacements.
8. Please understand that Mattress Kingdom is the retailer and not the vendor of your product. Therefore we cannot determine if your product is defective.